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BATHROOM design firm Update have regrouted my bathroom and it's all thanks to you. I fought with them for two years and got nowhere. I am delighted. - Margaret Maddock, Alloa, Stirlingshire Read

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You sorted out my car insurance claim in two weeks. My insurer, the Financial Ombudsman and I failed to do that in 18 months. Read

Thanks

You got me £500 from Arc after my car was damaged in a drive-through car wash. They did nothing until you got on the case and they apologised. - Duncan Steel, Cumbernauld Read